SHipping, Returns and exchanges


Shipping

We ship all your items within 1 business day if not stated differently elsewhere. Please accept up to 10 business days shipping time depending on your location. We only ship to North America, South America, Central America, Europe, Central Asia, Australia and New Zealand.

International orders are shipped with DHL, orders within Germany with Deutsche Post. International orders may be handed over to a local mail delivery. 

Free shipping. As our appreciation a Mission1Million Sticker is included with every purchase!

 

Please Note: Fresh Impulsion is not responsible for any shipping delays or any customs duties or taxes. We are not responsible for any lost, stolen or damaged shipments. The buyer is in charge of all fees and duties made with the shipment. In rare cases, customs may delay delivery or open the package. This does not affect the quality of the products.

Returns and Exchanges

In case you ordered the wrong size of the product, you may return and exchange it for the correct size. In that case, these requirements apply:

 

- The product is unworn

- The product is unwashed

 - All labels are attached

 

To make a return possible, please contact hello@freshimpulsion.com within 7 days of the day you received the package and let us know your order date, product number, name, address and your correct size for the product. You will receive an E-mail with the confirmation and the address to which you have to send the product back. As soon as we receive the product, we will send you the same product with the correct size back for free.

 

If you ordered the smallest or largest size, and need an even smaller or even larger size, we are not able to exchange the product for you. In that case, please follow the instructions above and you will receive your refund in the original form of payment as soon as we receive the product. Please note: You will receive the same amount of money that you paid.

 

Please Note: We only accept returns due to wrong ordered size. We do not acccept any other return reason. In case the returned product was used or washed, we will not exchange it or pay refund.

 

Returns do not apply to our stickers.

Our stickers are water and UV-Resistant to a specific level. They are not ment to be put in water on purpose. 

 

 

If you have any questions, please don't hesitate to contact us! We are happy to have a chat!